Returns
Our policy lasts 14 days. If 14 days have gone by since your
purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging.
If your print arrives with the wrong information where the customer has emailed
the wrong details, we will re print for £5. If we have made a mistake with the
spelling or details on the print, let us know and we will re print it for free.
If the item does not arrive let us know via the contact page. To complete
your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if
applicable)
Any item not in its original condition, is damaged or missing parts for reasons
not due to our error. Any item that is returned more than 14 days after
delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.If you are approved, then your refund will
be processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at [email protected] and send your
item to: 57 Hapton Road, Padiham, Lancashire, BB12 7AJ.
Shipping
To return your product, you should mail your product to: 57 Hapton Road, Padiham, Lancashire, BB12 7AJ.
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to
reach you, may vary.
If you are shipping an item over £100, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that we
will receive your returned item.